Returns
We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return within 30 days of delivery, subject to the conditions described below.
To qualify for a return, an item should generally:
- Be unused or in its original condition
- Include original packaging where applicable
- Include accessories, manuals, or other included materials when applicable
- Not show signs of misuse, damage, or alteration
Certain products may not be eligible for return because of their nature or applicable laws.
Starting a Return
Before sending an item back, please contact customer support through the available contact method on our website.
Please do not automatically send merchandise to the return address shown on the original package. Return instructions may vary depending on the product and order.
Once return instructions have been provided, the customer may be responsible for safely packaging the item and following the provided shipping instructions.
Return Shipping
Unless an item arrives damaged, defective, incorrect, or otherwise qualifies for a seller-paid return under applicable law, return shipping costs may be the responsibility of the customer.
Original shipping charges may not be refundable unless required by applicable law.
Refunds
After a returned item has been received and inspected, we will determine whether it qualifies for a refund.
Approved refunds are generally issued to the original payment method.
Please allow additional processing time for the payment provider or financial institution to make the funds available.
Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
We may request photographs or other information to help investigate the issue and determine the appropriate resolution.
Depending on the circumstances, we may offer a replacement, refund, store credit, or another appropriate solution.
Exchanges
Product exchanges may not be available for every item. Where an exchange cannot be provided, the original item may need to be returned and a new order placed.
Important Information
This policy provides general guidelines and may be subject to mandatory consumer rights under applicable law.
The return period, exclusions, refund conditions, and other terms should be reviewed and adjusted to reflect the actual policies of your store.