Order Processing
Orders are generally processed within 1–3 business days after successful payment.
Orders placed during weekends, holidays, promotional periods, or periods of unusually high demand may require additional processing time.
Processing time refers to the time required to prepare an order before it is handed to the shipping carrier.
Delivery Times
Estimated delivery times vary depending on the destination, shipping method, carrier, product availability, and other circumstances.
Typical delivery estimates may range from:
- Domestic standard delivery: approximately 3–8 business days
- Extended domestic or remote-area delivery: approximately 5–12 business days
- International delivery: approximately 7–20 business days
These estimates are provided for general guidance and are not guaranteed delivery dates.
Tracking
When tracking information is available, it may be provided after the order has been shipped.
Tracking information can sometimes take additional time to become active after the carrier receives the package.
Shipping Delays
Delivery may take longer than expected because of circumstances such as:
- Severe weather
- Carrier disruptions
- Public holidays
- Customs processing
- Incorrect or incomplete delivery information
- Remote delivery locations
- High shipping volumes
- Transportation interruptions
Once an order has been transferred to the shipping carrier, delivery timing may be outside our direct control.
International Orders
International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are generally not included in the product price or standard shipping fee unless specifically stated otherwise.
Customers are responsible for understanding and paying applicable import charges where required.
Incorrect Shipping Information
Please carefully review your shipping information before completing your purchase.
If an order has not yet shipped, we may be able to assist with correcting certain information.
Once an order has shipped, changes may not be possible.
Lost or Damaged Packages
If tracking indicates that a package has been delivered but cannot be located, please check with household members, neighbors, building management, and the carrier where appropriate.
If a package arrives visibly damaged, customers should retain the packaging and contact customer support as soon as possible.
Shipping Policy Updates
Shipping methods, costs, processing times, and delivery estimates may change based on carrier availability and operational conditions.
The information displayed during checkout should be considered the most current information for a specific order.
The processing times, delivery estimates, shipping regions, and international terms above are examples and should be adjusted to match the actual shipping arrangements of your store.